Privacy Policy – Makhdoom Services

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

At Makhdoom Services (accessible from https://makhdoomservices.com), the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document explains what types of information we collect, how we use it, and how we protect it. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you contact us for a quote, book a service, or purchase a product, we may collect:

• Name – for identification and personalized communication
• Phone Number – for call and WhatsApp coordination
• Email Address – for order confirmations, quotations, and service updates
• Postal Address – for service delivery and product shipment
• Property Details – size, type, and infestation details to prepare accurate quotes
• Payment Information – collected only at the time of payment (we do NOT store card details)

1.2 Automatic Information Collected

When you visit our website, we automatically collect certain information through cookies and analytics tools:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation paths
• Referring website and search queries
• Approximate geographic location (city-level only)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our pest control and home services
• To communicate with you regarding quotations, appointments, bookings, and service updates
• To process product orders (Termisol 25 EC, Bug Off, Roach Out, Cockroach Gel) and arrange delivery
• To send promotional offers, seasonal discounts, and service reminders (only with your consent)
• To improve our website, services, and customer experience
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations under Pakistan laws

3. Cookies and Tracking Technologies

Makhdoom Services uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies – required for basic website functionality
• Analytics Cookies – to understand how visitors use our site
• Advertising Cookies – to show relevant ads on other websites (Google Ads remarketing)
• Preference Cookies – to remember your language and display settings

4. Google Analytics and Google Ads

We use Google Analytics and Google Ads (including Google Remarketing and Google Tag Manager) to analyze website traffic and show advertisements on other websites.

4.1 Google Analytics

Google Analytics collects anonymous data about website usage. This helps us understand which pages are popular, how users navigate our site, and how we can improve. No personally identifiable information is stored by Google Analytics.

4.2 Google Ads and Remarketing

We use Google Ads, including remarketing features, to display ads to users who have previously visited our website. Third-party vendors, including Google, use cookies to serve ads based on your past visits to makhdoomservices.com.

4.3 Your Opt-Out Options

• Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
• Opt out of Google personalized ads: https://adssettings.google.com
• Learn more about Google's advertising policies: https://policies.google.com/technologies/ads

5. Data Sharing with Third Parties

We do NOT sell, trade, or rent your personal information to third parties. However, we may share limited information with trusted partners strictly for service delivery purposes:

• Courier Services – TCS, Leopards Courier, and M&P Express (for product delivery only — name, phone, and address)
• Payment Processors – for secure payment processing when you purchase products online
• Google Services – for analytics and advertising (anonymous usage data only)
• Legal Authorities – only when required by Pakistani law or court order

6. WhatsApp Communication

When you contact us via WhatsApp at 0300-4188502, your messages, phone number, and any shared media are stored in our WhatsApp Business account. These conversations are used only for service coordination, order processing, and customer support. Your WhatsApp conversations are protected by Meta's end-to-end encryption.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy:

• Customer Service Records: 2 years after last interaction
• Product Order Records: 5 years (for warranty and tax compliance)
• Marketing Data: Until you opt out or request deletion
• Website Analytics: 26 months (Google Analytics default)

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption on our website (HTTPS)
• Secure server infrastructure
• Limited access to personal data (authorized staff only)
• Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the data we hold about you
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal data
• Right to Opt-Out: Stop receiving promotional communications anytime
• Right to Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us at info@makhdoomservices.com or 0300-4188502.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.

11. Product Orders and Refunds

For product purchases (Termisol 25 EC, Bug Off, Roach Out, Cockroach Gel), please note:

• Product orders are processed after payment confirmation
• Delivery is handled by third-party couriers
• For refund requests or product issues, contact us within 7 days of delivery
• Opened chemical products cannot be returned for safety reasons
• Detailed refund terms are provided at the time of purchase

12. Third-Party Links

Our website may contain links to external sites (such as Google Maps, courier tracking, social media). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.